Payment FAQ
Payment by Secure Credit Card via VERISIGN SECURE PROCESSING
Our payments are routed, processed, and secured through VeriSign.
We accept MASTERCARD and VISA debit or credit cards.
Your card statement will show the payment is credited to:
ShiningStar Christian911
(Note: if you
make a check payment it must be made to "Shining Star Services LLC" however. See below for details.)
Payment by Secure Credit Card via PAYPAL SECURE PROCESSING
eChecking Account or Visa, MasterCard, Discover,
American Express (AMEX non-Corporate cards only), PayPal.
Your card statement will show the payment is credited to: PAYPAL*SHININGSTAR.
Postal Mail Payment by Check or Money Order
Check payments must be made payable to:
*Shining Star Services LLC or to Larry Thacker
Please send your Email Address and Alias with your payment!
If you wish to pay by check via postal mail, send your U.S. check
or U.S. or Canada Postal Money Order made payable to:
Shining Star Services LLC
P.O. Box 9028
Kansas City, KS 66112-9028
*Any other name will be rejected by our bank. Do NOT make checks payable to
Christian Singles Dating - ONLY to Shining Star Services LLC or Larry Thacker.
Payment by Western Union or MoneyGram
Western Union and MoneyGram costs about $15.00 to send.
Hardship members are NOT allowed
to use Western Union or MoneyGram (unless you are from a country that offers no
other payment option). If you are truly a hardship member, it is a frivolous
expense and you may send payment via postal mail.
Make the payment payable to:
Larry Thacker in Kansas City, Kansas.
Once you have made the transaction,
please
CONTACT US
and send the confirmation number, your real first and last name,
your alias, email, phone,
city, state/province, and country. Also send us the dollar amount and plan purchased (Ruby or Sapphire).
(Wal-Mart is a MoneyGram agent.)
Contact Shining Star Christian Services
Shining Star ChristianSinglesDating.com
P.O. Box 9028
Kansas City, KS 66112-9028
Renewals
We do not automatically renew your credit card payment. This must be done by
you only. If you wish to renew, use the payment form above and your new payment period
will be added to the end of your existing payment. Please be sure to log in or
join this web site prior to making payment, in order to credit the proper account.
Reimbursements
We provide you the opportunity to try out our service to make sure it works
with your computer setup and browser, as well as full search abilities of our membership.
We do NOT reimburse payments or unused portions of payments
if you delete your profile. Payments are not transferrable.
However, if we receive a request for a refund within 3 days of making payment, you will
receive a 100% reimbursement. You must specifically request a reimbursement -
asking to have your account deleted or cancelled does not inform us that you are a
paid member and desire a reimbursement.
If you delete your profile during a payment period, and request to be
reactivated before the expire date, your payment will still be active when
you come back. The expire date will not change, however.
If you are deleted due to breaking our rules or being rude to another member, your
account may be deleted and no reimbursement is entitled to you.
Demanding a Reimbursement
After 3 days, you are not legally entitled to a
reimbursement, but there are rare cases when a member may
rudely demand a reimbursement beyond the 3-day grace period.
We don't wish any trouble, so in those cases we have the following
policy:
If you have used our services for longer than the 3 day grace period and absolutely
demand a reimbursement, we will reimburse only the unused portion of your membership,
one month minimum, less a $20 handling fee in addition.
The unused portion is based on the duration for the original
plan purchased, based on the cost of the plan that you would have paid if you had
purchased a plan for the duration used. For instance, if you purchased a year ruby
for $175.00 365-day and used 90 days and demand the unused portion to be returned,
we will base the reimbursement on the $70 90-day ruby membership used, rather than the
discounted 365-day rate. So you would receive $175 minus $70 minus $20 handling fee for
a reimbursement of $85.
If we increased your duration for any reason, your unused portion is based
only on the days in the original plan, not based on the days we graciously added as a
gift to you. For instance, if you purchased a 30 day membership and we extended it
to 365 days because you're a senior, we will only reimburse for the remainder of days
not used within the 30 days, not the 365 days. In this example, if you have used
our site longer than the original 30 day plan,
you are not entitled to any reimbursement.
If you are leaving due to finding that special someone, we hope that you would
feel as we do, that finding them is worth the price of the unused portion.
We do NOT reimburse for plans equal or less than $20, unless requested within the 3 day
grace period.
May I Make a Gift Payment for another member?
If you would like to make a gift payment, please mail your payment to the address listed
above under Payment by Check. Indicate your alias and the alias of the person to whom you are
giving the gift membership. Let us know if you wish to have us tell them it is a gift
from you, or if you wish to have it be an anonymous gift.
The Financial Hardship rate may NOT be used for Gift Memberships.
If you would rather make the gift via the credit card plan, you will need to do this:
- Make a credit card payment for the amount desired.
- The payment will credit your account with the extra days.
- Email us and tell us that you made a gift payment, and tell us the Alias of the person you wish to have activated.
- We will then manually activate their membership and alter your expiration date back to where it was prior to the payment.
You are also welcome to make a Gift donation to our Shining Star web site. Simply tell
us you wish the money be considered a gift, without activating your membership.
Currency Conversion Rates
To calculate the currency conversion for your country, please decide the amount
of our plan above in U.S. Dollars and then visit one of the web sites below, in order
to perform the conversion.
Select U.S. dollars in one drop down list and the country or currency you wish
to convert it to in the other list.
Currency Converter
http://www.oanda.com/convert/classic
http://www.xe.net/ucc/
YES, you may Upgrade to Ruby within 7 days of your Sapphire payment.
If you are a Paid Sapphire member, you may upgrade to a Ruby plan within 7 days
of the start date of your Sapphire plan and pay the difference between what
you already paid and how much remains. The remaining days of your Sapphire plan
will be changed to Ruby.
If paid by credit card through Verisign,
CONTACT US
and we will take care of making the upgrade charge.
If you made a PayPal payment, notify us using our
CONTACT US
form that you wish to upgrade to ruby and we'll get back with you on how to proceed.
Whether you have exceeded the 7 day requirement or not, the Great News is:
if you make a RUBY payment now before your Sapphire plan expires,
your current duration and your new duration will result in your being a
RUBY member for both membership periods!
May I put my membership on HOLD?
At your request, we will put your membership on HOLD. Your
profile will not display in searches, you will not be able to use
the account, but it won't be deleted, in case you wish to return later.
However, we do NOT reimburse you for unused portions of your payment
and this will NOT extend your membership duration. Your paid membership expire date
will remain the same whether you use it or whether it is on HOLD.
(The same applies if you DELETE your account and come back later.
Your payment will still remain active if you return and it has not
yet expired. But the expire date will remain the same.) Payments are not transferrable.
Part of your membership fee includes the hope of finding someone, so if you wish
to have your account put on HOLD while you pursue this interest, that is only
part of our service which you will continue to pay for while your account is on HOLD.
As well, it is time-consuming to place accounts on HOLD, remove them from HOLD, and
adjust membership expire dates etc., so due to the potential for abuse, we do not
change the expire date.
The only exception to this is if you are in the U.S. military and
have just purchased a membership and have been called away for several months of duty
and won't be able to use the membership. If that is your situation, please inform
us of this and we will make
an exception since it is out of your control and you are serving our country.
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